Many times, when I ask somebody to diagnose their problem, I'll ask for useful material like an "ipconfig" log. I'll ask that they
Open a Command window, and type "ipconfig /all".and they respond with
I did. A window opened, and closed, and I couldn't read a thing.
What was just described was not the Command window, it was the Run window.
The Run window works great, for Windows applets. Use the Command window for Command applications. Simply type "cmd" here, and hit the Enter key, or the OK button, when you are producing a diagnostic log that I request.
And a Command window should open for you.